Privacy Policy

Last Updated: March 15, 2025

At falvoriaza, we take your privacy seriously. This privacy policy explains how we collect, use, store, and protect your personal information when you use our stock market education platform and services. We're committed to transparency about our data practices and your rights under Australian privacy laws.

Information We Collect

We collect different types of information depending on how you interact with our platform. Here's what we gather and why:

Information Type	How We Collect It	Purpose
Account Information	When you register for courses or create an account	Course delivery, progress tracking, communication
Learning Progress	Through your course interactions and assessments	Personalising your learning experience
Contact Details	Forms, newsletter signups, enquiries	Course updates, support, educational content delivery
Technical Data	Website cookies, device information, usage patterns	Platform improvement, security, user experience optimisation

How We Use Your Information

Your information helps us deliver quality financial education. We use it to provide course materials, track your progress through learning modules, send relevant educational updates, and improve our platform based on how students learn best.

We also use aggregated, non-identifiable data to understand learning patterns and develop better educational content. This helps us create courses that actually help people understand stock market fundamentals.

Educational Content Delivery

We personalise learning materials based on your progress and interests. If you're struggling with certain concepts, we might suggest additional resources or connect you with relevant support materials.

Communication and Support

We'll send course updates, educational newsletters, and respond to your questions about stock market topics. You can control what communications you receive through your account settings.

Marketing and Promotional Content

We may send information about new courses or educational events, but only if you've opted in. You can unsubscribe from marketing communications at any time while still receiving important course-related updates.

Information Sharing and Third Parties

We don't sell your personal information. However, we do work with trusted service providers to deliver our educational services effectively.

Service Providers

We share necessary information with:

Learning management system providers for course delivery
Email service providers for educational communications
Payment processors for course enrollments (they handle payment data separately)
Analytics providers to understand how our platform is used (anonymised data only)
Customer support tools to help us respond to your questions effectively

Legal Requirements

We may disclose information if required by Australian law, court orders, or to protect our rights and the safety of our users. This would only happen in serious circumstances where we're legally obligated to do so.

Your Privacy Rights

Under Australian privacy laws, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access Your Data

Request a copy of all personal information we hold about you, including your learning progress and account details.

Correct Inaccuracies

Update or correct any incorrect information in your account or ask us to fix errors in our records.

Delete Your Information

Request deletion of your personal data, though we may need to retain some information for legal or educational record purposes.

Restrict Processing

Limit how we use your information while we investigate concerns or disputes about your data.

Data Portability

Receive your course progress and account information in a format you can use elsewhere.

Withdraw Consent

Stop us from processing your information for specific purposes like marketing communications.

How to Exercise Your Rights

To use any of these rights, contact our privacy team at contact@falvoriaza.com. Include your full name, account email address, and specific details about your request. We'll respond within 30 days and verify your identity before processing requests that involve sensitive information.

Data Security and Protection

Technical Safeguards

We protect your information using industry-standard security measures including encrypted data transmission, secure server infrastructure, regular security audits, and restricted access controls. Our team receives ongoing training about data protection and privacy best practices.

However, no online system is completely secure. While we work hard to protect your information, we can't guarantee absolute security. We recommend using strong passwords and keeping your account credentials private.

Incident Response

If a data breach affects your information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address the situation. We'll also report serious breaches to the Office of the Australian Information Commissioner as required by law.

Data Retention and Deletion

We keep your information only as long as necessary for educational purposes and legal requirements. Different types of data have different retention periods:

Active Courses

Account and learning progress data retained while you're enrolled in courses plus 12 months after completion for certificate verification and support.

Marketing Data

Newsletter subscriptions and marketing preferences kept until you unsubscribe or request deletion.

Support Records

Customer service interactions and support tickets retained for 3 years to improve service quality and resolve ongoing issues.

Financial Records

Payment and enrollment records kept for 7 years to comply with Australian taxation and business record requirements.

Anonymous Analytics

Aggregated, non-identifiable usage data may be retained indefinitely for platform improvement and educational research.

International Data Transfers

Some of our service providers operate outside Australia, particularly for cloud hosting and email services. When we transfer your information overseas, we ensure these providers meet Australian privacy standards or have equivalent protections in place.

We primarily work with providers in countries with adequate privacy laws, including the United States (under appropriate frameworks), Canada, and European Union member states. Any transfers include contractual protections that require the same level of data protection you'd expect in Australia.

Cookies and Tracking Technologies

Our website uses cookies to improve your experience and help us understand how the platform is used. Essential cookies are necessary for basic functionality like keeping you logged in and remembering your course progress.

Types of Cookies We Use

Essential cookies: Required for login, course access, and basic site functionality
Analytics cookies: Help us understand which educational content is most helpful
Preference cookies: Remember your settings and personalisation choices
Marketing cookies: Show relevant educational content and measure campaign effectiveness (only with consent)

You can control cookie settings through your browser, though disabling certain cookies might affect site functionality. Our cookie banner lets you choose which non-essential cookies to accept.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active users via email and post the updated policy on our website with a new effective date.

Minor updates might include clarifications or additional examples without changing our fundamental approach to privacy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Complaints and Regulatory Information

If you're not satisfied with how we've handled your privacy concerns, you can file a complaint with the Office of the Australian Information Commissioner (OAIC). However, we'd appreciate the opportunity to address your concerns directly first.

You can reach the OAIC through their website at oaic.gov.au or by calling 1300 363 992. They provide guidance on privacy rights and can investigate complaints about how organisations handle personal information.

Privacy Contact Information

Questions about this privacy policy or your personal information?

Email: contact@falvoriaza.com

Address: Level 1/33 Elizabeth St, Hobart TAS 7000, Australia

Phone: +61747275800

We typically respond to privacy enquiries within 3-5 business days.

Specific Information for Minors

Our courses are designed for adults learning about financial markets. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our educational content, please have a parent or guardian contact us to discuss appropriate learning options.

If we discover we've collected information from a minor without proper consent, we'll delete it promptly and notify the relevant parent or guardian about our data practices.

This privacy policy reflects our commitment to protecting your information while providing quality financial education. We believe understanding how your data is handled is just as important as understanding stock market fundamentals.